Help & support
What's the difference between Stock & Sell and Share & Earn?+
Stock & Sell: you buy products at Naariprenur rates, keep them at home and sell directly — the profit is yours immediately. Share & Earn: customers order from your online shop, the brand ships to your home, customers collect, and your margin (after the platform fee) is credited to your Naariprenur balance.
When are Share & Earn earnings released?+
Earnings stay pending until the customer collects the order and the return window closes. Then they move to your payable balance.
What happens to cash I collect at pickup?+
It's recorded as cash you hold for Naariprenur. Your margin is netted against it, and you hand over the rest at settlement. Your Earnings page always shows the exact figure.
What if a parcel is delayed or damaged?+
Brands update shipment status. If a parcel arrives damaged, don't hand it over — contact support with the order number.
Can a customer return an order?+
Yes, within the return window after collection. Open the order and tap “Customer wants to return”. The brand reviews it; accepted returns reverse the earnings for that order.
How do I change my pickup address?+
Go to Profile & pickup details. New orders will ship to the updated address.